Wednesday, January 27, 2016

follow-up to "In-person consultations superior to phone consultations"

In a recent blog post, I posted a letter to Bervar & Jones, a law firm covered by Legal Shield, a pre-paid legal service.

 http://pablowegesend.blogspot.com/2016/01/in-person-consultations-superior-to.html


Long story short: attorney Thuan Costa refused to discuss cases in-person, she said "we only do this over the phone"

It turns out Miss Law School Graduate didn't even follow the rules of her own organization!

Any law firm covered by Legal Shield, is supposed to do the following

  • 1st offered the "free services" available to LegalShield subscribers (ie. phone consultations, document reviews up to certain # of page, a letter with the firm's letterhead)
  • If the clients want an in-person consultation, the firm is supposed to notify the client that YES we can arrange that,  under the condition that you get 25% discount of the attorney's billing hours! 

Thuan Costa didn't even notify me about the 2nd bullet point! Now her employers know that! BUSTED!




I'm at a point where I want quality, instead of just getting the cheapest option (my former default option)

So if that means, I pay a little more for an in-person consultation, rather than a "free" phone consultation...................................I take the in-person consultation and pay a little more! 
  
Phone consultations for issues dealing with multiple documents is a SEVERE WASTE OF TIME!

I don't care how cheap or "free" it is, MY TIME IS TOO PRECIOUS!

Time is not a renewable resource!

You pay a little more for better service, you may have a smaller bank account, but you can usually make more $$$ in the near future!

But you can't get lost time back! 

So I'll still use LegalShield for now!

As for Thuan Costa......... Bye Felicia!